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29-Jan-2018 20:00

In education, call centers can be useful to the educational institution in many ways, ranging from simple provision of information to prospective students, to fundraising, collection of survey data, and even provision of instructional services (Hitch Mac Brayne, 2003).In distance education in particular, the call center concept can be an effective communication tool, enabling the institution to provide and improve service to students in many areas, including instruction (Adria Michalczuk, 2002).The client is in the technology industry, said Beiting, and the new hires will “take inbound calls and help customers troubleshoot.”Beiting said she did not know the pay range for the positions but described it as “competitive.” Full-time employees receive medical and dental insurance, tuition rembursement, a 401(k), and paid time off, according to Beitling.

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Convergys spokeswoman Brooke Beiting said the customer management company’s 100 new positions are the result of a client that recently signed on with the company.

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They can also be used to accomplish surveys of customer satisfaction or public opinion.

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